top of page
  • White Facebook Icon
  • White Instagram Icon

SHIPPING & RETURNS

SHIPPING POLICY

Order Processing & Fulfillment

All products are made-to-order and fulfilled by our trusted print-on-demand partner. This helps reduce waste and ensure every item is produced just for you.

Orders typically take 5–8 business days to be fulfilled before they ship. Fulfillment times may vary depending on product type, order volume, and time of year. You’ll receive a shipping confirmation email with tracking information as soon as your order leaves the fulfillment center.

Estimated Delivery Times (U.S. only)

Once fulfilled, most orders are delivered within the following timeframes:

  • Standard shipping: 3–5 business days after fulfillment

  • Express shipping (where available): 1–3 business days after fulfillment

Please note: these are estimates, not guarantees. Delivery times may be affected by carrier delays, weather, or high-volume seasons.

​

Shipping Rates

Shipping costs are automatically calculated at checkout based on the products in your cart and your delivery location.
If your order includes multiple items, they may ship separately and incur individual shipping charges.

​

Order Tracking

When your order ships, you’ll receive an email with tracking information. Please allow 24–48 hours for tracking updates to appear after the package has been scanned by the carrier.

​

Address Accuracy

Please double-check your shipping address before completing checkout.
If a package is returned to the fulfillment center due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.

​

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, is missing, or incorrect, please contact us within 30 days of delivery.
Email us at [insert support email] with your order number and photos of the issue. We’ll review your claim and arrange a replacement if eligible.

​​RETURN & EXCHANGE POLICY​

1. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or incorrect (wrong design, item, or color), please contact us within 30 days of the product’s delivery date.

When you reach out, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the defect, damage, or incorrect item

Once verified, we’ll provide a replacement or refund, at our discretion.

​

2. Buyer’s Remorse, Size or Color Exchanges

Because each item is made-to-order specifically for you, we do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or selecting the wrong color.

Please review all size charts and product descriptions carefully before placing your order.

​

3. Lost Packages & Address Issues

If your tracking number shows no movement or the package appears lost, contact us within 30 days after the estimated delivery date.

If a package is returned to us because of an incorrect or incomplete shipping address, reshipping costs will be the responsibility of the customer.

​

4. Warranty & Coverage

We warrant that your item will be free from manufacturing defects and fulfillment errors (printing issues, wrong design, or damaged goods).
This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse or improper care

  • Incorrect ordering (wrong size, color, or style)

  • Shipping delays beyond our control (carrier, weather, etc.)

  • Items made correctly according to your order but no longer wanted

​

5. How to File a Claim

To submit a claim, email us at [insert your support email] with your order number, a description of the issue, and photos if applicable.
Our team will review your request and respond as quickly as possible.

​

6. Additional Notes

  • All replacement or refund decisions are made at our discretion, based on the details of the claim.

  • Claims outside the 30-day window or for reasons not covered under this policy may not be eligible for replacement or refund.

  • This policy applies only to orders placed through the official Quest for the Dank website.

​

Need help?
For any questions or concerns about your order, please contact us at orders@questforthedank.com , we’re here to help.

Thank you for supporting Quest for the Dank, we appreciate you!

bottom of page